Click here for other available positions
Manager / Sales Manager
A DAY IN THE OFFICE
At 7:15am, you open the office and the team begin arriving at 7:30am.
Our first priority is to get the teams out the door and on their way
to our client's homes. We prepare their materials and review their
assignments for the day. We issue their supplies and send them out
At 8:30 a.m., you are on the phone with a prospective client. You
follow a sales presentation to gather pertinent information from
them about their home or small office. Address the prospect's questions,
concerns and objections. Build a complete list of client wants and
needs. Then book the initial visit and regular service.
At 9:45 a.m., one of the housecleaning teams is on the cell phone.
They are at their second client's home and the key they have for
the house is not working in the lock. You call the client at work
and find out that she had new locks installed over the weekend and
has hidden a new key under the back door mat. You call the team
and let them know where the new key is located so they can bring
it back to the office.
At 10:18 a.m., you receive a frantic call from one of our occasional
clients. Her mother-in-law is coming for dinner tomorrow night and
she needs her home cleaned either today or tomorrow. You check the
schedule and fit her in to an open appointment tomorrow morning.
She is thrilled because she now has one less thing to worry about.
At 11:20 a.m., you finish inputting yesterday's sales information
into our proprietary Maid Brigade software, and run reports from
the previous day. Then, you make a local bank deposit.
At 1:25 p.m., you speak with a client for whom we cleaned for the
very first time yesterday. They had not intended to schedule regular
service, but they are so impressed with the quality of our work
and would like for our company to clean their home on an ongoing
basis. You schedule them for service every other Thursday with a
team who is in their neighborhood.
At 2:30 p.m., you do some follow-up calls for people who have called
in but did not, for whatever reason, book service with us.
At 4:00 p.m., you help in putting together a mailing for a promotional
piece we are distributing.
At 4:30 p.m., you greet one of your cleaning teams as they come
back to the office and check to make sure all of their daily paperwork
is completed properly.
In this very active, multi-faceted, hands-on position, you will
work with the best housecleaning service in the Phoenix area. Because
our housecleaners are primarily Spanish speaking, being bilingual
is an absolute necessity. Primarily, you will speak with potential
clients who call our office for information about our cleaning service.
This position requires NO COLD CALLING - EVER!! People call us every
day because they need housecleaning services and your job is to
tell them why Maid Brigade is the best, and put them on our schedule.
You will also work with ongoing clients via telephone to assure
that we are providing for all of their housecleaning needs (100%
customer service - "If we don't take care of our clients, someone
else will!"). Keeping clients happy and satisfied leads to
the referrals of new clients. Word of mouth and a strong reputation
is the cornerstone to a maintaining a strong housecleaning service.
You must have extraordinary people and communication skills
via telephone in order to interact with potential clients. This,
and your bilingual speaking skills, are the most important skills
that you must possess in order to be considered for this position!
Your grammar and verbal skills must be top notch. You must have
the ability to create a very strong connection with people via telephone,
making our clients always feel valued by our company.
You will report directly to the business owners and you will be
their “eyes and ears” when they are not in the office.
You need to be very organized. You should have good computer skills
(knowledge of the Internet, Microsoft Word and Windows). Rapid typing
skills are important, as you will be entering information regarding
your clients as you speak with them on the telephone. So, your typing
should be "natural" enough that you can speak to a client
and type notes regarding what they are saying without sounding distracted.
A warm, outgoing personality is a must. Any experience in sales
or customer service would be helpful. The ideal candidate will have
a very successful sales, customer service and administrative background.
You should be a person who wants to work for a company where you
can build a long-term relationship with your customers. Many of
our clients have been with us for years!!
This is a small business environment. Multi-tasking is critical
to succeeding in this environment. Other duties will include light
bookkeeping, scheduling, preparing teams for morning send off, supporting
teams in the field and helping with laundry.
Our workplace is extremely casual. Every day is casual Friday!
Maybe you are looking for new challenges, but are tired of the
politics that go on in most workplaces. You want to work a regular,
Monday-Friday schedule, have great co-workers, a friendly environment,
and good pay with incentives for results. You like the idea of not
having to wear "dry clean only" clothing to work every
day. You dislike the idea of having to pay for parking or deal with
traffic or the commute downtown. You want an employer that is flexible
so that if you have to take care of some personal business during
work hours, it can be arranged. Maybe you are thinking your current
job is a bit boring. Maybe you are tired of being just "support
staff" and are looking for a company where you can grow into
a management position. You like a workday that is challenging and
Hours: 7:15 am - 5:00 or 6:00, depending on the workload for the
day. Typically, you can expect a 40-50 hour work week with some
flexibility for personal appointments. This position will have a
competitive annual compensation commensurate with qualifications
and experience and will also include a generous bonus program based
on results. You will have paid vacation upon completion of 6 months
of satisfactory service. You will have seven major paid holidays
each year. There are currently no medical benefits offered but,
for the right candidate, this will be considered. Please tell us
the salary range you seek in your application.
POTENTIAL FOR GROWTH
Our company has shown a growth rate of 50-60% for the last year
and we want you to be a part of this exciting time with us! As we
grow, your job will continue to evolve along with the business.
We are looking for a person who can wear many hats, and who has
a strong interest in learning. Your loyalty, flexibility, and commitment
to the good of the company will allow you to evolve into positions
of increasing responsibility and income. The more of a team player
you are, the farther you will climb!
SO, IS THIS THE POSITION FOR YOU?
You can gain more information about our company in general at www.maidbrigade.com
If you think that you are the perfect candidate for this position
please FAX or e-mail your resume along with detailed reasons as
to why you think that you could fill this role successfully. Our
e-mail address is BHALABURDA@MAIDBRIGADEAZ.COM
and our fax number is 602-493-1854.
Please tell us why you feel that you could successfully fill this
position. Examples of written submissions could include:
• Why I feel that I would be successful in this position.
• Pertinent experiences that demonstrate both my ability
to be creative and insightfully contribute to the success of a business
• Examples of how I have worked toward achieving goals that
were rewarded with bonuses or commissions.
• Why I would consider leaving my current employer for this
These are just some examples of possible written reasons, but you
are welcome to develop your own. Please include desired salary with
Thank you for investing your time in the pursuit of this rewarding