A DAY IN THE OFFICE
At 7:45 am, you open the office, and the teams begin arriving at
8:00am. Our first priority is to get the teams out the door and on their
way to our client's homes. Each afternoon, we prepare their materials and
review their assignments for the next day. We make any last minute
changes, and send them out by 8:20 am.
At 8:45 a.m., you begin
constructing the schedule of teams and customers for the next day.
At 9:45 a.m., one of the
housecleaning teams is on the cell phone. They are at their second
client's home and the key they have for the house is not working in the
lock. You call the client at work and find out that she had new locks
installed over the weekend and has hidden a new key under the back door
mat. You call the team and let them know where the new key is located so
they can bring it back to the office.
At 10:18 a.m., our office
receives a frantic call from one of our occasional clients. Her
mother-in-law is coming for dinner tomorrow night and she needs her home
cleaned either today or tomorrow. You check the schedule and fit her in
to an open appointment tomorrow morning. She is thrilled because she now
has one less thing to worry about.
At 11:20 a.m., you begin the
first of two team on-site visits for the day. You inspect the team performance,
including quality, compliance with our cleaning system, communication and
direction between the supervisor and team member(s). You check for resolution of any
prior visit customer complaints, and you communicate with any new team
At 1:25 p.m., you begin
printing out and assembling next day work assignments by team, schedule
by team, etc. You prepare any next day customer requests, special
requirements, new customer field sheets, etc, for review by teams as they
arrive back to office in afternoon.
At 3:30 p.m. you begin
one-on-one team supervisor review meetings to prepare for next day
assignments. You check paperwork
for returning teams, review new team member assignments.
In this very active,
multi-faceted, hands-on position, you will be part of management, with
one of the leading professional housecleaning services in the Charlotte
area. Because our house cleaners are primarily Spanish speaking, being
bilingual is an absolute necessity. You must have very strong
people and communication skills in order to effectively manage team
operations for our company. You must have the ability to create
a strong connection with our employees, and in communicating with our
customers, making sure they always feel valued by our company. You need
to be very organized. You should have good computer skills (knowledge of
Microsoft Word and Excel). A warm, outgoing personality is a must.
This is a small business
environment. Multi-tasking is critical to your success.
Our workplace is very team
oriented. Our company culture is one of mutual support and assistance,
and strong inter-personal communication.
Maybe you are looking for new
challenges. You want to work
a regular, Monday-Friday schedule, have great co-workers, and a friendly
You like the idea of not having to
wear "dry clean only" clothing to work every day. You dislike the
idea of having to pay for parking or deal with traffic or the commute
downtown. You want an employer that is flexible so that if you have to
take care of some personal business during work hours, it can be
arranged. Maybe you are thinking your current job is a bit boring. Maybe
you are tired of being just "support staff" and are looking for
a company where you can grow into a management position. You like a
workday that is challenging and ever-changing.
Hours: 7:45 am - 5:00 or 6:00, depending on the workload for the
day. Typically, you can expect a 40-50 hour workweek with some
flexibility for personal appointments. This position will have a
competitive annual compensation commensurate with qualifications and
experience. You will have paid vacation upon completion of 6 months of
satisfactory service. You will have seven major paid holidays each year.
Medical benefits are offered. Please tell us the salary range you seek in
POTENTIAL FOR GROWTH
Our company has just completed our 11-year anniversary. We are
very much in growth mode, and we want you to be a part of this exciting
time with us! As we grow, your job will continue to evolve along with the
business. We are looking for a person who can wear many hats, and who has
a strong interest in learning. Your loyalty, flexibility, and commitment
to the good of the company will allow you to evolve into positions of
increasing responsibility and income.
IS THIS THE POSITION FOR YOU?
You can gain more information about our company at www.maidbrigade.com
If you think that you are the
perfect candidate for this position, please e-mail or fax your resume,
along with detailed reasons as to why you think that you could fill this
role successfully. Our e-mail address is firstname.lastname@example.org
Our fax number is 704-568-9733. Our mailing address is: 6101 Idlewild Road Suite 230
Charlotte, NC 28212
Please tell us why you feel
that you could successfully fill this position.