Houston, TX.

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Inside Sales, Administrative Assistant, Customer Service for a Professional Housecleaning Service
Houston, Texas


A DAY IN THE OFFICE
At 7:30, the top priority is to get the teams out t he door and on their way to our client's homes. We prepare their books and review their assignments for the day. We issue their supplies and send them out as early as possible.

At 8:30 a.m., you are on the phone with a prospective client. You follow a sales presentation to gather prospect name, address, phone number and email address. Then expound on Maid Brigades glaring points of difference. Address the prospect's questions, concerns and objections. Build a complete list of client wants and don't want's. Then book the initial visit and book the regular service.

At 9:45 a.m., one of the housecleaning teams is on the cell phone. They are at their second client's home and the key they have for the house is not working in the lock. You call the client at work and find out that she had new locks installed over the weekend and has hidden our new key under the back door mat. You call the team and let them know where the new key is located so they can bring it back to the office.

At 10:18 a.m., you receive a frantic call from one of our occasional clients. Her mother-in-law is coming for dinner tomorrow night and she needs her home cleaned either today or tomorrow. You check the schedule and fit her in to an open appointment tomorrow morning. She is thrilled because she now has one less thing to worry about.

At 11:20 a.m., you finish inputting yesterday's sales information into our proprietary Maid Brigade software, run the credit cards, and make the bank deposit.

At 1:25 p.m., you speak with a client for whom we cleaned for the very first time yesterday. They had not intended to schedule regular service, but they are so impressed with the quality of our work and would like for our company to clean their home on an ongoing basis. You schedule them for service every other Thursday with a team who is in their neighborhood and arrange an appointment to meet them at their home for an in-home confirmation visit.

It is 2:35 p.m., you drop off a soap dish at a client's home that the team accidentally brought back the office when they cleaned yesterday.

At 4:30 p.m., you greet one of your cleaning teams as they come back to the office at the end of the day. The team leader tells you that they are concerned that the shower has hardwater stains that are not being removed by our environmentally sensitive cleaning products. You call the client to gain permission to use our specialized hardwater stain remover on the next visit and make a note in the client's computer file to take this product on the next visit.

At 5:00, you meet a new client at their home to do a service confirmation visit. You walk though the home with them, take notes regarding their needs, and deliver the confirmation packet and calendar of visits to the client. Then, you write out notes to be added to the client's computerized to-do list tomorrow when you get to the office.

REQUIRED SKILLS

In this very active, multi-faceted, hands-on position, you will work with the best housecleaning service in the Houston area. Because our housecleaners are primarily Spanish speaking, being bilingual would be a plus. Primarily, you will speak with potential clients who call our office for information about our cleaning service. This position requires NO COLD CALLING - EVER!! People call us every day because they need housecleaning services, your job is to tell them why Maid Brigade is the best, and put them on our schedule. You will also work with ongoing clients via telephone to assure that we are providing for all of their housecleaning needs (100% customer service - "If we don't take care of our clients, someone else will!"). Keeping clients happy and satisfied leads to the referrals of new clients. Word of mouth and a strong reputation is the cornerstone to a maintaining a strong housecleaning service.

You must have extraordinary people and communication skills via telephone in order to interact with potential clients. This is the most important skill that you must possess in order to be considered for this position!

Your grammar and verbal skills must be top notch. You must have the ability to create a very strong connection with people via telephone, making our clients always feel valued by our company.

You will report directly to the business owner, but will work hand in hand with everyone in the office. You need to be very organized. You should have good computer skills (knowledge of the Internet, Microsoft Word, Windows, and general knowledge). You should be able to type 50 wpm accurately. Rapid typing skills are important, as you will be entering information regarding your clients as you speak with them on the telephone. So, your typing should be "natural" enough that you can speak to a client and type notes regarding what they are saying without sounding distracted.

A warm, outgoing personality is a must. Any experience in sales or customer service would be helpful. The ideal candidate will have a very successful sales or customer service. You should be a person who wants to work for a company where you can build a long-term relationship with your customers. Many of our clients have been with us for two to five years!!

This is a small business environment. Multi tasking is critical to succeeding in this environment. Other duties will include bookkeeping, scheduling, preparing teams for morning send off, supporting teams in the field and helping with laundry.

WORK ENVIRONMENT

Our workplace is extremely casual. Every day is casual Friday!

Maybe you are looking for new challenges, but are tired of the politics that go on in most workplaces. You want to work a regular, Monday-Friday schedule, have great co-workers (office of 4, company of 24), a friendly environment, and good pay with incentives for results. You like the idea of not having to wear "dry clean only" clothing to work every day. You dislike the idea of having to pay for parking or deal with traffic or the commute downtown. You want an employer that is flexible so that if you have to take care of some personal business during work hours, it can be arranged. You like knowing that you can attend one of your child's field trips without it being a problem. Maybe you are thinking your current job is a bit boring. Maybe you are tired of being just "support staff" and are looking for a company where you can grow into a management position. You like a workday that is challenging and ever changing.

COMPENSATION
Hours: 7:30 - 5:00 or 6:00 with a one-hour lunch break, 40 to 50 hour typical workweek with flexibility for personal appointments. Compensation will be hourly pay with overtime and will be commensurate with qualifications and experience. You will have 1 week of vacation after one year. You will have the six major holidays off and paid. There are no medical benefits. Please tell us the salary range you seek in your application.

POTENTIAL FOR GROWTH
Our company shows a consistent growth rate of 10-40% per year. As we grow, your job will continue to evolve along with the business. We are looking for a person who can wear many hats, and who has a strong interest in learning. Your loyalty, flexibility, and commitment to the good of the company will allow you to evolve into positions of increasing responsibility and income. The more of a team player you are, the farther you will climb!

SO, IS THIS THE POSITION FOR YOU?
You can gain more information about our company in general at www.maidbrigade.com

If you think that you are the perfect candidate for this position please FAX or e-mail your resume along with detailed reasons as to why you think that you could fill this role successfully. Our e-mail address is rmoser@maidbrigade.com our fax number is 1-270-447-7639.

Please tell us why you feel that you could successfully fill this position. Examples of written submissions could include:

· Why I feel that I would be successful in this position.

· Pertinent experiences that demonstrate both my ability to be creative and insightfully contribute to the success of a business

· Examples of how I have worked toward achieving goals that were rewarded with bonuses or commissions

· Why I am considering leaving my current employer for this position

These are just some examples of possible written reasons. You can come up with your own reasons. Creative, yet honest communication is requested here. Any submissions missing such statement as to why you would be a successful in this position will not be considered.

Please include desired salary with your submission.

Thank you for investing your time into the pursuit of this rewarding position!