Gresham, OR.

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Customer Service/Inside Sales


Maybe - - - -
Maybe you are looking for new challenges, or have already been in sales but hate to “cold call”.  Maybe you would like regular Monday-Friday hours, to have great co-workers, a fun environment, and good pay with bonuses for results. You might like the idea of working in a progressive, growing business. You definitely have a sense of humor and enjoy being able to express it. You like the thought of not needing to wear "dry clean only" clothing to work. You dislike paying for parking or dealing with the traffic and commute to downtown. Maybe your current job is a little bit boring. Maybe you are tired of being just "another employee" and are looking for a place where you can grow into management.  You certainly like a day that is challenging and varied, and like learning new things.


A “TYPICAL” DAY IN THE OFFICE
At 9:30 a.m.
you have finished returning the five inquiry telephone calls that came into the office overnight.  Of the five inquiries, you have booked four of them for cleaning service (one of them needed to talk to her husband first).  You have emailed them all confirmations of their service agreement and scheduled to meet three of them at their homes prior to the first cleaning.  You will not be doing a walk-through in one of the homes, because it is only a one-time moving day cleaning.

At 10:18 a.m., you receive a frantic call from one of our occasional clients. Her mother-in-law is coming for dinner tomorrow and she needs cleaning either today or tomorrow. You check the schedule and fit her in tomorrow. She is thrilled because she now has one less thing to worry about.

At 10:45 a.m., you send several quotes for service via email in response to inquiries that arrived from our various internet sources. You also leave a phone message and put some information about our service into the mail.

At 11:20 a.m. you call a client whose first cleaning was yesterday to see how things went. They originally wanted only one-time service, but they are so impressed with our work that they request a quote for regular maintenance. They decide to schedule bi-weekly service.

At 1:25 p.m., you speak with one of our regular customers who needs to move her visit from next Tuesday to next Wednesday; you complete the reschedule in the computer.

At 2:35 p.m., you speak with a customer regarding a quality concern in her home.  After discussing the situation with her, you make some corrections to her computer file to make things more clear for the cleaning team, and you follow the customer service protocol as far as adding the issue to the log and scheduling it for follow-up form the Customer Service Representative.

At 3:20 p.m., you meet with the General Manager regarding your weekly performance statistics and do some role playing exercises.

At 4:30 p.m., you head out to meet with a new customer in their home to confirm the details of their housecleaning service.

REQUIRED SKILLS
this is an active, multi-faceted, and hands-on inside sales position. Your time will be approximately 90% sales and 10% customer service. You will work with clients via telephone and email to provide estimates in response to their inquiries.  You will enter all of the information regarding their homes, lifestyle, and needs into our computer program to generate accurate estimates.  You will meet with new customers in their homes prior to their first housecleaning visit to confirm the details of the cleaning job.  We are committed to 100% customer service - "If we don't take care of our clients, someone else will!” Keeping clients happy and satisfied leads to referrals of new clients.  New clients who are referred to us are usually some of the easiest sales to “close”.  The goal of this newly created position is to allow the current sales person/office manager to move up into a General Manager role.  The goal of this position is to help the company to continue to grow by helping inquiries to become regular customers.

You must have extraordinary communication skills via telephone and writing. This is the most important skill you must possess for this position! If you can honestly say that you enjoy listening to people and that you love knowing that you are selling something that people really want, this is the job for you!! You will work with clients regarding cleaning needs and budgets, scheduling of service, personalized "to-do" lists, and setting up automatic payment (ACH) service for their homes. You will follow up with clients via telephone and email to assure that they are thrilled with our service. You report to the General Manager, who will mentor and train you to be the best at what you do.  You will work closely with the field operations manager, customer service representative, and accounting manager to ensure that the communications circle is complete for all customers.

You will spend a majority of your providing information to potential customers who call or email our office.  Most of your work will be on the telephone. You will also type all notes from these conversations accurately into the clients’ computer files. An ability to remain self-directed, even in a fast paced and sometimes confusing environment, is necessary. Your grammar and verbal skills must be top notch. You must have the ability to create a very strong connection with people via telephone, making our clients always feel valued by our company. Genuine warmth that floats through the phone lines is very important.

You should have good computer skills (knowledge of Microsoft Office products including Word, Excel, and Outlook). You should be able to type at least 50wpm accurately, no "hunt and peck" typists, please! The faster you can type, the easier this job will be for you, because you will be typing and talking at the same time!

A warm, outgoing personality is an absolute requirement. Experience in inside sales, telephone sales, or customer service would be helpful. Because our housecleaners are primarily Spanish speaking, being bilingual would be nice.

Our workplace is business casual. Every day is casual Friday! The owner even brings her dogs to work with her! If these qualities sound like you, please keep reading. If not, please accept our best wishes in your ongoing pursuits. We believe that there is a perfect job out there for everyone!

COMPENSATION
we work a pretty normal Monday – Friday schedule.  You will work with General Manager and others in the team to ensure that the phones are always covered.  If you are meeting customers in their homes, you may need to meet them on their schedule.  This could mean sometimes being available for them before or after “normal” office hours.  Your compensation will be made up of both a base salary and a bonus/ commission structure that rewards performance.  Please include your minimum and ideal salary requirements with your cover letter.  Permanent employees (after 90 days) have paid vacation, paid holidays, health insurance, dependent care and medical Flexible Spending Accounts, and many other benefits.

POTENTIAL FOR GROWTH
Our company shows a consistent growth each year. As we grow, your job will continue to evolve along with the business.  We are looking for a person who can wear many hats, and who has a strong interest in learning all of the positions in the office. Your loyalty, flexibility, and commitment to the good of the company will allow you to evolve into positions of ever-increasing responsibility. Your income will increase along with your skills and the profitability of the company.

SO, IS THIS THE POSITION FOR YOU?
If you think that you are the perfect candidate for this position, please EMAIL your resume along with detailed reasons as to why you think that you would fill this role successfully. Please submit your resume, salary requirements, and cover letter as MS Word (*.doc) attachments.

Send your information to: Resumes@maidbrigade244.com

All applications must include a coversheet or letter containing why you feel that you could successfully fill this position. PLEASE, take a moment to reflect on what you have read above before emailing your cover letter and resume. Original cover letters that show a real understanding of the position will receive priority consideration.

Thank you for investing your time in pursuit of this rewarding position!