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Customer Service/Inside Sales
Maybe - - - -
Maybe you are looking for new challenges, or have already been in sales but
hate to “cold call”. Maybe you would like regular
Monday-Friday hours, to have great co-workers, a fun environment, and good
pay with bonuses for results. You might like the idea of working in a
progressive, growing business. You definitely have a sense of humor and
enjoy being able to express it. You like the thought of not needing to wear
"dry clean only" clothing to work. You dislike paying for parking
or dealing with the traffic and commute to downtown. Maybe your current job
is a little bit boring. Maybe you are tired of being just "another
employee" and are looking for a place where you can grow into
management. You certainly like a day that is challenging and varied,
and like learning new things.
“TYPICAL” DAY IN THE OFFICE
At 9:30 a.m. you have finished returning the five inquiry telephone
calls that came into the office overnight. Of the five inquiries, you
have booked four of them for cleaning service (one of them needed to talk
to her husband first). You have emailed them all confirmations of
their service agreement and scheduled to meet three of them at their homes
prior to the first cleaning. You will not be doing a walk-through in
one of the homes, because it is only a one-time moving day cleaning.
At 10:18 a.m., you receive a frantic
call from one of our occasional clients. Her mother-in-law is coming for
dinner tomorrow and she needs cleaning either today or tomorrow. You check
the schedule and fit her in tomorrow. She is thrilled because she now has
one less thing to worry about.
At 10:45 a.m., you send several
quotes for service via email in response to inquiries that arrived from our
various internet sources. You also leave a phone message and put some
information about our service into the mail.
At 11:20 a.m. you call a client whose
first cleaning was yesterday to see how things went. They originally wanted
only one-time service, but they are so impressed with our work that they
request a quote for regular maintenance. They decide to schedule bi-weekly
At 1:25 p.m., you speak with one of
our regular customers who needs to move her visit from next Tuesday to next
Wednesday; you complete the reschedule in the computer.
At 2:35 p.m., you speak with a customer
regarding a quality concern in her home. After discussing the
situation with her, you make some corrections to her computer file to make
things more clear for the cleaning team, and you follow the customer
service protocol as far as adding the issue to the log and scheduling it
for follow-up form the Customer Service Representative.
At 3:20 p.m., you meet with the
General Manager regarding your weekly performance statistics and do some
role playing exercises.
At 4:30 p.m., you head out to meet with
a new customer in their home to confirm the details of their housecleaning
this is an active, multi-faceted, and hands-on inside sales position. Your
time will be approximately 90% sales and 10% customer service. You will
work with clients via telephone and email to provide estimates in response
to their inquiries. You will enter all of the information regarding
their homes, lifestyle, and needs into our computer program to generate
accurate estimates. You will meet with new customers in their homes
prior to their first housecleaning visit to confirm the details of the
cleaning job. We are committed to 100% customer service - "If we
don't take care of our clients, someone else will!” Keeping clients
happy and satisfied leads to referrals of new clients. New clients
who are referred to us are usually some of the easiest sales to
“close”. The goal of this newly created position
is to allow the current sales person/office manager to move up into a
General Manager role. The goal of this position is to help the
company to continue to grow by helping inquiries to become regular
You must have extraordinary communication skills via telephone and
writing. This is the most important skill you must possess for this
position! If you can honestly say that you enjoy listening to people and
that you love knowing that you are selling something that people really
want, this is the job for you!! You will work with clients regarding
cleaning needs and budgets, scheduling of service, personalized
"to-do" lists, and setting up automatic payment (ACH) service for
their homes. You will follow up with clients via telephone and email to
assure that they are thrilled with our service. You report to the General
Manager, who will mentor and train you to be the best at what you do.
You will work closely with the field operations manager, customer service
representative, and accounting manager to ensure that the communications
circle is complete for all customers.
You will spend a majority of your providing information to potential
customers who call or email our office. Most of your work will be on
the telephone. You will also type all notes from these conversations
accurately into the clients’ computer files. An ability to remain
self-directed, even in a fast paced and sometimes confusing environment, is
necessary. Your grammar and verbal skills must be top notch. You must have
the ability to create a very strong connection with people via telephone,
making our clients always feel valued by our company. Genuine warmth that
floats through the phone lines is very important.
You should have good computer skills (knowledge of Microsoft Office
products including Word, Excel, and Outlook). You should be able to type at
least 50wpm accurately, no "hunt and peck" typists, please!
The faster you can type, the easier this job will be for you, because you
will be typing and talking at the same time!
A warm, outgoing personality is an absolute requirement. Experience in
inside sales, telephone sales, or customer service would be helpful.
Because our housecleaners are primarily Spanish speaking, being bilingual
would be nice.
Our workplace is business casual. Every day is casual Friday! The owner
even brings her dogs to work with her! If these qualities sound like you,
please keep reading. If not, please accept our best wishes in your ongoing
pursuits. We believe that there is a perfect job out there for everyone!
we work a pretty normal Monday – Friday schedule. You will work
with General Manager and others in the team to ensure that the phones are
always covered. If you are meeting customers in their homes, you may
need to meet them on their schedule. This could mean sometimes being
available for them before or after “normal” office hours.
Your compensation will be made up of both a base salary and a bonus/
commission structure that rewards performance. Please include your
minimum and ideal salary requirements with your cover letter.
Permanent employees (after 90 days) have paid vacation, paid
holidays, health insurance, dependent care and medical Flexible Spending
Accounts, and many other benefits.
Our company shows a consistent growth each year. As we grow, your job will
continue to evolve along with the business. We are looking for a
person who can wear many hats, and who has a strong interest in learning
all of the positions in the office. Your loyalty, flexibility, and commitment
to the good of the company will allow you to evolve into positions of
ever-increasing responsibility. Your income will increase along with your
skills and the profitability of the company.
SO, IS THIS THE
POSITION FOR YOU?
If you think that you are the perfect candidate for this position, please
EMAIL your resume along with detailed reasons as to why you think that you
would fill this role successfully. Please submit your resume, salary
requirements, and cover letter as MS Word (*.doc) attachments.
Send your information to: Resumes@maidbrigade244.com
All applications must
include a coversheet or letter containing why you feel that you could
successfully fill this position. PLEASE, take a moment to reflect on what
you have read above before emailing your cover letter and resume. Original
cover letters that show a real understanding of the position will receive
you for investing your time in pursuit of this rewarding position!